Paul Gregg

Jack of all Tech.

Orange Farce

Written By: pgregg - Aug• 06•2004

This is a mini-rant. :(

So, I’ve got an Orange contract phone and the wife has a Orange pay-as-you-go phone, both are in my name.  Tried calling her, except the stupid Orange network has assumed that since she didn’t answer one call and it dropped to voicemail, then all future calls should immediately go to voicemail.  Her phone doesn’t even ring.

I figure this will reset if she calls to collect her voicemail – except neither her nor I know how to do this.  Personally I detest mobile voicemails and the first thing I do on my phone is permanently have it removed.   Thus the solution is to do the same to her phone.

No problem you might think.  Both phones are in my name, I’ll just call up Orange and they’ll sort it.  Not on your nelly mate.

Orange contract customer service don’t help with PAYG phones and the (very helpful) guy told me I would have to call 07973100451.   ”Ok, thanks for your help”, I replied and proceeded to call the supplied number.

So, I call the number and immediately the standard Orange female recorded message informs me “This number is permanently barred”.   Excuse me?   I call customer service to clarify.  Turns out you have to call from a land line.

So not only will Orange contract not help with Orange PAYG, Orange contract actually block you from phoning Orange PAYG.  Perhaps they are afraid of people moving from contract to PAYG.  What a stupid, stupid setup.

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